At Your Service Consulting is poised to offer your company over 30 years of expertise in the customer service industry. We provide solutions to the issues that can plague organizations with customer service personnel, both small businesses and major corporations. We understand our client’s unique customer service needs and empower them to take ownership of their customer experience from start to finish. Our firm will train your personnel to listen actively, respond with empathy, and resolve customer conflicts efficiently.
The three step approach we use to expand the business of our clients is simple – retention, attraction & maintenance. We enable our clients to retain existing customers, attract new customers and help maintain them all. Mrs. Claudette Harris states, “We educate our clients on how customer service impacts the bottom line of their business.”
At Your Service Consulting is a member of the International Customer Service Association (Learn more about ICSA) and the National Customer Service Association (Learn more about NCSA). We are also proud to be a Rochester Chamber of Commerce member.
Claudette Harris is as an accomplished customer service professional. Her expertise was refined with formal education, experience over 35 years working in a corporate environment, ongoing engagement with meaningful community associations, and through business practice as an entrepreneur. She is President of At Your Service Consulting, LLC and Touchpoints of Service providing customer service training and consulting services.
The corporate environment where Claudette fine-tuned her ability to execute strategic planning tactics through progressive roles with expanded responsibilities is in the public utility industry. Forward-thinking analysis is second nature to her as a result of completing ongoing training, including continuous improvement and human dynamics. Mrs. Harris takes great pride in the volunteer work at career days to encourage students to consider customer service career paths. She has been lauded for effectively managing metrics to meet business objectives impacting multiple organizations while maintaining value centered service to a diverse population of customers as well as business stakeholders.
Claudette is active in church and is thankful to be able to exercise personal skills to study, teach, and coordinate activities. Married for over 30 years, Claudette is a proud mother of three and loving grandmother of three who enjoys traveling. She cherishes time that is spent with family and close friends. Her commitment to values demonstrated by strong work ethics is balanced with home.