Our Services

Customer Service Assessment

Our specialized customer service assessment will provide a unique look at your company's effort to provide customer service. Recommendations will be made to enhance performance and improve customer retention.

Customer Service Improvement Tools

AYSC provides Manuals and Guidebooks intended for use by Team Leaders and Trainers. Combining industry standards and professional experience, our team has developed Five Star Training Methodologiess.

On-Site Training & Development

Allow AYSC to provide your organization's next Training Program. Choose either our Standard Training Modules or a Personalized Training Package for your Customer Service Team.

Recent Blog Posts

Proactive vs Reactive Business Practices

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Being proactive is the art and science of designing a reaction to a situation that has yet to occur. Proactive individuals strategically anticipate pr

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Connecting With Customers

Similar to dating, sales requires wooing customers into buying from you. “People buy from people they like and can relate to,” says Adrian Miller,

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Customer Service Trends

Customer service is a key business component in any industry. Anticipating and meeting customer’s needs before they express them is a valuable tacti

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Employee Development: It’s Worth Your Time (and Money)

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Professional development training provides a three-fold benefit for your company. First, it can work as an added benefit for hourly employees examinin

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Maximize Your Summer Hiring

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According to a new survey by CareerBuilder, 49% of employers are planning to hire summer employees. Of those, 79% said they would consider summer sta

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Attracting and Retaining New Customers

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Attracting new customers is as easy as defining your target market. Keeping them comes down to delivering out of the ordinary results in the area of c

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March Momentum

March is an important turning point on our calendar. It marks the beginning of the Spring season, we “Spring Forward” and lose one hour of sleep,

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Loving Unlovable Customers

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We’ve all heard the phrases “Kill ‘em with kindness” and “It’s easier to catch flies with honey than vinegar”. But how do we put that in

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Extraordinary is the Word

At the beginning of each year, many individuals choose one word they hope will describe their upcoming year. As an organization, At Your Service Consu

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Dealing with Customers During the Holidays – (everybody ain’t happy)

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The holiday rush is the best, biggest, and busiest time for retailers. The November and December shopping cycles are the largest factor in a company

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Holiday Training Tips for Employers

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The holiday season is officially upon us. As consumers, we’re moving toward gift purchases and evenings out on the town. As business owners, we’re

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Employee Appreciation Ideas

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Customer Service Week was recognized during the first week of October. If you missed it, not to worry. We’ve compiled a list of things you can still

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Continuing Education: A Strong Path to Customer & Employee Retention

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“Education is the premise of progress.” ~ Former Secretary General of the U.N., Kofi Annan Continuing education is important no matter what field

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Overcoming Indifferent B2B Clients

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A recent Gallup poll estimates that approximately 71% of Business to Business (B2B) customers are indifferent or completely disengaged from their serv

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15 Customer Retention Techniques

You’ve worked hard to promote your business. You’ve hired staff. You’ve run marketing campaigns. Customers are coming in to partake of your prod

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Millennials and Customer Service: 6 Things You Need to Know

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The population of people born between 1980 and 2000 is currently the largest consumer group. For business owners, that means they are your target mark

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What’s in a Name? Customer Service vs Customer Care

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In Romeo and Juliet, Shakespeare wrote “what’s in a name? That which we call a rose by any other name would smell as sweet”. While that may genu

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Balancing Humanity with Technology in Customer Service

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As we move deeper into the year 2016 and the 21st Century at-large, many of us have begun to wonder if the entertainment industry and dreamers of yest

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The Door is Open….

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We are pleased to announce the release of our Quarterly Newsletter – The DOOR is Open… In it, we share with you latest industry findings,

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Meeting, Exceeding, and Resetting Customer Expectations

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Meeting and Exceeding Expectations Set the standard of service for your organization. One way to do this is to break down the product and service offe

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“Yes, I Can”!!

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Customers are the bread and butter of business – this cannot be overstated. Cultivating a culture of customer satisfaction is the only sure way to r

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“Survey Says” … Requesting Feedback from Customers

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One solid way to improve customer satisfaction is to develop a method of surveying your customers to discover their needs. Implementing customer satis

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The Door is Open: Knowing your customers and their needs

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The sign has been hung. The invitations sent. You’ve opened the doors to your business. Whether this took place last month or 10 years ago, knowing

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An Open Door

AN OPEN DOOR is usually a welcoming visual that invites people to come inside to a place for a specific purpose.  However, AN OPEN DOOR can be repres

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Testimonials & Reviews

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