Our specialized customer service assessment will provide a unique look at your company’s effort to provide customer service. Recommendations will be made to enhance performance and improve customer retention.
AYSC provides Manuals and Guidebooks intended for use by Team Leaders and Trainers. Combining industry standards and professional experience, our team has developed Five Star Training Methodologiess.
Allow AYSC to provide your organization’s next Training Program. Choose either our Standard Training Modules or a Personalized Training Package for your Customer Service Team.
According to a new survey by CareerBuilder, 49% of employers are planning to hire summer employees. Of those, 79% said they would consider summer staff for long-term positions. For business owners taking the long view, the employee onboarding and training process is even more crucial. By providing a more extensive training at time of hire, those summer employees who stay onRead More
Attracting new customers is as easy as defining your target market. Keeping them comes down to delivering out of the ordinary results in the area of customer service. Defining your target market is the first step to attracting new customers. Simply stating “men aged 30-40” is a good place to begin, but identifying your customerRead More
March is an important turning point on our calendar. It marks the beginning of the Spring season, we “Spring Forward” and lose one hour of sleep, college basketball fans are poised to witness the outcome of March Madness, many celebrate St. Patrick’s Day, and business owners will prepare for the end of the first fiscalRead More
We’ve all heard the phrases “Kill ‘em with kindness” and “It’s easier to catch flies with honey than vinegar”. But how do we put that into play during an interaction with a customer that is not easy to work with? These simple tips on how to show love to your customers (during positive and notRead More
At the beginning of each year, many individuals choose one word they hope will describe their upcoming year. As an organization, At Your Service Consulting has selected the word “extraordinary” for 2017. Dictionary.com defines extraordinary as beyond what is usual, ordinary, regular, or established: extraordinary costs; exceptional in character, amount, extent, degree, etc.; noteworthy; remarkable.Read More
The holiday rush is the best, biggest, and busiest time for retailers. The November and December shopping cycles are the largest factor in a company’s annual revenue. With such a big stake in making yearly budgets, it’s no wonder business owners do all they can to prepare for the influx of customers. Here at AYSC,Read More
The holiday season is officially upon us. As consumers, we’re moving toward gift purchases and evenings out on the town. As business owners, we’re battening down the hatches and preparing for the holiday rush. As thankful as you are for the boost in revenue, you’re also keenly aware of the need to have more handsRead More
Customer Service Week was recognized during the first week of October. If you missed it, not to worry. We’ve compiled a list of things you can still do to show your employees that you appreciate them. Taking time to show your employees that you are grateful for their service raises employee engagement, retention, and efficiency.Read More
“Education is the premise of progress.” ~ Former Secretary General of the U.N., Kofi Annan Continuing education is important no matter what field of business you are in. If you aren’t at the cutting edge of business, you can’t position yourself as the “first to know”. Both you and your employees are better service providersRead More
A recent Gallup poll estimates that approximately 71% of Business to Business (B2B) customers are indifferent or completely disengaged from their service providers. Among the 20% who experienced a problem with their product or provider, only 40% felt that the issue had been successfully resolved. These numbers pose a big problem for B2Bs that areRead More
You’ve worked hard to promote your business. You’ve hired staff. You’ve run marketing campaigns. Customers are coming in to partake of your products and services. The problem you’re facing, however, is that they don’t seem to stay. Today, we’re sharing with you 15 techniques that will improve your customer retention. Employees, a walking billboard. ARead More
The population of people born between 1980 and 2000 is currently the largest consumer group. For business owners, that means they are your target market. No matter what industry you’re in you will in some way market your products to millennial customers. So how do they want to be served? Is your company prepared toRead More
In Romeo and Juliet, Shakespeare wrote “what’s in a name? That which we call a rose by any other name would smell as sweet”. While that may genuinely be true, if a rose is referred to as a dandelion it doesn’t hold the same value in our minds. The same is true for the nameRead More
As we move deeper into the year 2016 and the 21st Century at-large, many of us have begun to wonder if the entertainment industry and dreamers of yesteryear were wrong. We’re not all in flying cars, the kids aren’t (safely) using hover boards, and the average home is not equipped with an internal computer systemRead More
We are pleased to announce the release of our Quarterly Newsletter – The DOOR is Open… In it, we share with you latest industry findings, tips, and tools that will enhance and improve your customer service team. Take a moment to sign up to receive our newsletter right to your inbox. At Your Service Consulting,Read More
Meeting and Exceeding Expectations Set the standard of service for your organization. One way to do this is to break down the product and service offers into various levels. Each plan meets different expectations and must be established based on your customer’s basic needs at that level. You need to deliver a “wow” experience thatRead More
Customers are the bread and butter of business – this cannot be overstated. Cultivating a culture of customer satisfaction is the only sure way to remain in business. There are always opportunities for flexibility with your customers when their requests are out of the ordinary. Your employees should be keyed into the areas in whichRead More
One solid way to improve customer satisfaction is to develop a method of surveying your customers to discover their needs. Implementing customer satisfaction surveys also allows you to improve your business’s performance and customer experience. Surveys can be used to find out what your customers like, what they don’t like, if a new product ideaRead More
The sign has been hung. The invitations sent. You’ve opened the doors to your business. Whether this took place last month or 10 years ago, knowing your customers and their needs is imperative to your company’s growth and sustainability. No matter what industry you represent, customer service is a key to your success. From theRead More
AN OPEN DOOR is usually a welcoming visual that invites people to come inside to a place for a specific purpose. However, AN OPEN DOOR can be representative of a person leaving a place, most times in a different state of mind than when they entered. When your customers walk through the door of your businessRead More